We used to think finding the root cause was the hard part. Then we found it, and the portal explained that we had destroyed the mystery the warranty covered. Same as last time. You have to leave one code alive so the adjuster has something to fight.
We used to settle these things at the Tuesday table, before every meeting began with the hairline speech. You could sit down, hear both sides, and leave still owning half a record. Now Dorian resets the hour and we all have to discover the lamp again.
We asked for the record to stay in print. We did not ask for forty copies to stand between a man and the record. Every year I explain this, and every year they announce another anniversary edition of the wall.
We had this settled years ago. Customer States was where you put what the customer stated. Then somebody decided every noise needed to arrive with a work order and two professional references. Now the engine has to diagnose itself before we'll grant it a bay.
We have been here before. You find a first pressing. You put it in a sleeve. You put that sleeve in a better sleeve. Eventually the record is interfering with storage. Forty percent is progress, I suppose. Still no credit for the person who held the shelf while everyone else discussed acid.
