Second Opinion Shop Confirms First Shop's Diagnosis, Charges To Confirm It
The first shop did the testing; the second shop did the saying.
The Mechanic's Manual
Diagnosed, not appreciated
Top stories
Express Tech At Three Months Asks Whether 'Once Things Settle Down' Is A Bay Number Or A Season
Three months in, the phrase has stopped meaning anything but keep waiting.
Vehicle Finished, Parts Here, Customer Unreached Because The Board Never Got Updated
Every step passed; the handoff was never a step.
Latest
Shop Adopts Policy: Customer-Supplied Part Goes On, Customer-Supplied Warranty Stays Off
Clause 3 warrants the labor against defects in the labor.
Flat-Rate Veteran Flags 9.5 Hours by 2 p.m.; Shop Foreman Asks Which Job Got Skipped
The hours were real. That was the problem.
TSB Fixes It In 0.4 Hours; Shop Bills 3.6 Because Nobody Read Past The First Page
The first page said the fix. Pages two through nine said nothing at all.
Parts Desk Announces Backorder on Critical Sensor for Entirety of Fiscal Year
Seven vehicles are being held for one part nobody has confirmed is bad.
Technician Spent Six Hours Finding a Corroded Ground; Customer Asks Why Repair Order Only Shows 'Inspect and Clean'
Six hours of evidence, two words of invoice.
Study Finds 90% of 'Electrical Issues' Are Actually Just Bad Grounds
The repair order still has not been told.
From Fintan O'Malley
'Louder When Cold, Quieter When Hot' Sent Back to Customer as Not a Direction
A description of a sound is not an instruction, the counter rules.
Warranty Adjuster Denies Claim After Technician Correctly Identifies Root Cause
Evidence sufficient to fix the car, insufficient to pay for it.
From Hiroto Kisaragi
New Scan Tool Subscription Increases Diagnostic Cost by 400% and Accuracy by 0%
The subscription does not know why the code set.
Warranty Administrator Denies 0.4 Hours of 'Thought Time' Spent Determining Which Ground Wire Was Corroded
The line item had no part number, so it had no value.
From Bassem Haddad
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